If you have a question
about your order would you please email firstname.lastname@example.org please do not ring the shop as the staff who despatch the orders work different hours to the shop staff.
Please email any questions to email@example.com and you will get a reply, usually within an hour, ie Monday to Friday.
The staff who deal with web orders do not work at weekends or bank holidays.
If you send an email at the weekend you will receive a reply on Monday.
Priority Express Delivery
The Priority Express Delivery Service means you go straight to the top of the queue, your order will be treated as a priority and if you order before 2 pm your goods will be despatched the same day and delivered on the next working day.
Priority Express Shipping Costs £6.99 whatever the size of your order.
Priority Express Delivery is only available to UK mainland.
We normally despatch orders on the same working day that we receive them, orders received after 2pm get despatched the next working day.
Our couriers do not work Saturday and Sundays, except by special arrangement.
Small items are sent by second class Royal Mail
Larger items are sent by Parcelforce.
Saturday deliveries can be arranged, only in England and Wales, but there is a charge of £40.00 per parcel
Sundays there are no deliveries available.
Please be aware, that if you do choose to have your parcel shipped to a different delivery address, we will only ship to addresses within 30mins of the billing address (where the card is registered).
Tracking Your Order
After you have placed your order, you will receive an email to say that we have received your order, you will then get another email when your order has been shipped.
Parcelforce will then send you an email with a tracking number and you will also get a text from Parcelforce telling you when your parcel will be delivered, as long as you have given us your mobile number.
Please check your spam folder if you have not received any of these emails.
For small items over £25 your goods will be sent by Royal Mail Signed for Service and we will send you an email with the tracking number.
Shipping Charges Within the UK Mainland
Orders over £19.99 are POST FREE, lots of small items are also sent POST FREE
Orders under £19.99 have a postal charge which depends on the size and weight of the items
We use Parcelforce and UPS for our courier service, they are the most reliable couriers we have found, it is a 48 hour service with some of the parcels arriving the next day.
Delivery charges to Northern Ireland, Scottish Highlands and Islands and Isle of Man are £8, these are FREE if the order is over £100. Any parcel over 1.5m or of large volume (i.e Bedchairs) going to Northern Ireland, Scottish Highlands and Islands and Isle of Man, will incur a Large Parcel surcharge. You will be contacted shortly after you place your order with an estimate.
European Union Orders
We use UPS or Parcelforce for our International orders, they are very reliable.
Orders over £200 are FREE in the following Countries, there is an £10 charge if under £200, orders where the parcel is over 1.5m e.g.rods, there will be an additional charge, delivery takes 2-5 working days
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Guernsey, Hungary, Southern Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
There is a £25 charge for shipping to the following Countries, for orders that are over 1.5m e.g. rods there will be an additional charge, delivery takes 3-5 working days
Bulgaria, Croatia, Finland, Greece, Norway, Romania.
Freedom of Information Act
Please note that in certain countries we are not allowed to check the accuracy of a customers address, due to the freedom of information act.
So we may ask you to send or email a utility bill [eg gas or electric] as proof of address.