If you have a question about your order would you please email email@example.com please do not ring the shop as the staff who despatch the orders work different hours to the shop staff.
Please email any questions to firstname.lastname@example.org and you will get a reply, usually within an hour, ie Monday to Friday.
The staff who deal with web orders do not work at weekends or bank holidays. If you send an email at the weekend you will receive a reply on Monday.
We normally despatch orders on the same working day that we receive them, orders received after 2pm get despatched the next working day. Our couriers do not work Saturday and Sundays, except by special arrangement.
Small items are sent by second class Royal Mail
Larger items are sent by Parcelforce and usually arrive next day, we pay for next day delivery and the majority of our parcels arrive next day, but this is not a guaranteed service.
Saturday deliveries can be arranged, only in England and Wales, but there is a charge of £40.00 per parcel
Sundays there are no deliveries available.
Please be aware, that if you do choose to have your parcel shipped to a different delivery address, we will only ship to addresses within 30mins of the billing address (where the card is registered).
Tracking Your Order
After you have placed your order, you will receive an email to say that we have received your order, you will then get another email when your order has been shipped. Parcelforce will then send you an email with a tracking number and you will also get a text from Parcelforce telling you when your parcel will be delivered, as long as you have given us your mobile number. Please check your spam folder if you have not received any of these emails.
For small items over £25 your goods will be sent by Royal Mail Signed for Service and we will send you an email with the tracking number.
Shipping charges within the UK mainland
Orders over £50 are POST FREE, lots of small items are also sent POST FREE
Orders under £50 have a postal charge which depends on the size and weight of the items
We use Parcelforce and UPS for our courier service, they are the most reliable couriers we have found, it is a 24 hour service with 99% of parcels arriving the next day.
Delivery charges to Northern Ireland, Scottish Highlands and Islands and Isle of Man are £8, these are FREE if the order is over £100.
European Union Orders
We use UPS or Parcelforce for our International orders, they are very reliable.
Orders over £200 are FREE in the following Countries, there is an £10 charge if under £200, orders where the parcel is over 1.5m e.g.rods, there will be an additional charge, delivery takes 2-5 working days
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Guernsey, Hungary, Southern Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
There is a £25 charge for shipping to the following Countries, for orders that are over 1.5m e.g. rods there will be an additional charge, delivery takes 3-5 working days
Bulgaria, Croatia, Finland, Greece, Norway, Romania.
Freedom of Information Act
Please note that in certain countries we are not allowed to check the accuracy of a customers address, due to the freedom of information act.
In the following countries could you send or email a utility bill [eg gas or electric] as proof of address.