If you have a question

About your order would you please email [email protected] please do not ring the shop as the staff who dispatch the orders work different hours to the shop staff.

Please email any questions to [email protected] and you will get a reply, usually within an hour, ie Monday to Friday.

The staff who deal with web orders do not work at weekends or bank holidays.

If you send an email at the weekend you will receive a reply on Monday.

Where possible we ship goods in there original packaging/boxes to save on waste and be more environmentally friendly. If you are buying as a gift and wish to receive the item in plain packaging then please email us or add a note to your order.

NOTE:- If you make a mistake with your delivery address details and need any changes / ammendments then please email us with the changes and we will do our best to resolve it. We cannot guarantee that we will be able to do this in every instance I.E on a Monday morning after a busy weekend as the orders will be picked and packed in a shipping container.


Priority Express Delivery

Our Couriers are now operating a LIMITED 24 hour service and as such we cannot offer this service on large or long parcels over 1.4m. Parcels over this size/length will go by a 48 hour priority service, if you are ordering on a Wednesday afternoon or Thursday morning, you will not receive the order until Monday if the parcel is longer than 1.4m or a large item (E.G Sleep system, Large Chair, Seat Box Etc). We do not wish to disappoint anybody who wants to order something in time for a weekend fishing trip, but these factors have been imposed on us by our courier and are beyond our control.

The Priority Express Delivery Service means you go straight to the top of the queue, your order will be picked and packed as a priority. If you order before 12 Noon Midday (cut off time) your goods will be dispatched the same day and delivered on the next working day (depending on size). 

Priority Express Shipping Costs £6.99 and will go 24 or 48hr depending on size/length.

Anything express ordered after 12.00 on a Thursday will leave Friday for delivery Monday. If its a bank holiday weekend it will ship on the Friday for delivery on the following Tuesday.

Anything ordered over a bank holiday weekend will leave us on the Tuesday for delivery on the Wednesday / Thursday depending on size.

NOTE:- During Sale events priority orders could be 24hrs behind due to the high volume of orders placed, please bear this in mind when ordering during these events.

Priority Express Delivery is only available to UK mainland. 

Our couriers do not work Saturday, Sundays and bank holidays, except by special arrangement.

Standard Delivery

We do our best to despatch orders on the same working day that we receive them but the average is 24-48hrs (Especially after a bank holiday / End of month Pay Day weekend)

Our couriers do not work Saturday, Sundays and bank holidays, except by special arrangement.

Small items are sent by 2nd class Royal Mail (3-5 Days)

Larger items are sent by Parcelforce.

Saturday deliveries can be arranged, only in England and Wales, but there is a charge of £40.00 per parcel

Sundays there are no deliveries available.

Please be aware, that if you do choose to have your parcel shipped to a different delivery address, we will only ship to addresses within 30mins of the billing address (where the card is registered).

Note On Deliveries :- Parcel Force operate a "Signed" for service and if you leave instructions for an item to be left in a secure location / neighbour there is no guarantee that the driver will do this. Unfortunately due to the high number of parcels being claimed as undelivered / not received it will be down to the local Depot's management & drivers discretion whether they deem it secure enough to leave an item.

SALE EVENTS :- Due to the high volume of orders that we receive standard deliveries could be delayed by up to 48hrs, we do our best to get them all picked/packed and dispatched in the shortest time possible.


Tracking Your Order

After you have placed your order, you will receive an email to say that we have received your order, you will then get another email when your order has been shipped.

Tracking information is not available for orders sent by Royal Mail second class.

Parcelforce will then send you an email with a tracking number and you will also get a text from Parcelforce telling you when your parcel will be delivered, as long as you have given us your mobile number.

Please check your spam folder if you have not received any of these emails.

For small items over £35 your goods will be sent by Royal Mail Tracked and we will send you an email with the tracking number.

NOTE :- Please be aware that although you may receive a tracking number over a weekend it does not mean that it has shipped. We will not get a collection until the Monday or Tuesday afternoon after a bank holiday. The tracking will go live after 18.00hrs on the collection day.


Shipping Charges Within the UK Mainland

All orders over £50 are POST FREE !!! to mainland UK, except Highlands and Islands

We use Parcelforce and UPS for our courier service, they are the most reliable couriers we have found, it is a 48 hour service with some of the parcels arriving the next day.

Northern Ireland deliveries will have special rules due to Brexit. Delivery charges to Scottish Highlands and Islands and Isle of Man are £8, these are FREE if the order is over £100. Any parcel over 1.5m or of large volume (i.e Bedchairs) going to Northern Ireland, Scottish Highlands and Islands and Isle of Man, will incur a Large Parcel surcharge. You will be contacted shortly after you place your order with an estimate.

European Union Orders

 *We are not currently sending parcels to Europe due to the Brexit restrictions*

We use UPS or Parcelforce for our International orders, they are very reliable.

Orders over £200 are FREE in the following Countries, there is an £10 charge if under £200, orders where the parcel is over 1.5m e.g.rods, there will be an additional charge, delivery takes 2-5 working days


Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Guernsey, Hungary, Southern Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.


There is a £25 charge for shipping to the following Countries, for orders that are over 1.5m e.g. rods there will be an additional charge, delivery takes 3-5 working days


Bulgaria, Croatia, Finland, Greece, Norway, Romania.

Freedom of Information Act

Please note that in certain countries we are not allowed to check the accuracy of a customers address, due to the freedom of information act.

So we may ask you to send or email a utility bill [eg gas or electric] as proof of address.

© Bristol Angling Centre Limited. All Rights Reserved.