30-day Returns Guarantee Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) .We can only accept the return of opened items if they are faulty. The cost and responsibility of returning these goods to be born by the customer. Specific rules apply regarding refunds of delivery charges, giftwrapping and other services. When returning goods to us please enclose a letter with goods explaining the problem and provide your name and address, contact details and order number. When contacting us about returns, faulty goods etc please use email and attach a photo of the product, this saves a lot of time sorting out the problem. Please send returns to - Returns Department, Bristol Angling Centre, 12-16 Doncaster Rd, Southmead, Bristol, BS10 5PL Damaged/Faulty Goods In the event of bristolangling.com sending you a replacement for a damaged, defective or wrong item, you must return the item to bristolangling.com within 30 days of the product being received and all carriage will be paid.(Please check with us before returning any goods as we will only refund the basic postage charge). bristolangling.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which bristolangling.com confirms we will issue a replacement. If you have a product from us which is is faulty and it is out of our 30 day guarantee, but under guarntee with a Manufactor we will happily change it for you but the postage and packaging will be chargable to and from us bristolangling.com. (please note on any exchange/refund you must be able to provide bristolangling.com with proof of purchase ie order number to apply) When returning goods to us please enclose a letter giving us the following information, order number, contact details and reason for return. Please send returns to - Returns Department, Bristol Angling Centre, 12-16 Doncaster Rd, Southmead, Bristol, BS10 5PL When contacting us about returns, damaged goods etc please use email and attach a photo of the product, this saves a lot of time sorting out the problem. This returns policy does not affect your statutory rights. If you have a question about your order please do not ring the shop as the website orders are despatched from a separate location and the warehouse staff work different hours to the shop staff. Email any questions to firstname.lastname@example.org and you will get a reply during the working week, ie Monday to Friday, the staff who deal with web orders do not work at weekends or bank holidays.