30 days Returns Policy
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with any seals and shrink-wrap etc intact. The cost and responsibility of returning these goods to be borne by the customer.
We can only except opened items within the 30 days if they are faulty, please use royal mail 2nd class signed for to return and we will refund the postage (Smaller items) If a larger item please contact us via email.
NOTE:- If you have a product within the 30 days which has been used and developes a fault please contact us in writing (Email) before returning any items. We will then contact the manufacturer and raise a potential warranty claim. Any warranty decision will be made by the manufacturer / supplier and not BristolAngling.com.
Specific rules apply regarding refunds of delivery charges.
When returning goods to us please enclose a completed, printed copy of our Goods Return Form.
When contacting us about returns, faulty goods etc please use Email and attach a photo of the product, this saves a lot of time sorting out the problem.
Please send returns to - Returns Department, Bristol Angling Centre, 12-16 Doncaster Rd, Southmead, Bristol, BS10 5PL
Damaged or Faulty Goods
In the event of bristolangling.com sending you a replacement for a damaged, defective or wrong item, you must return the item to bristolangling.com within 30 days of the product being received and all carriage will be paid.(Please check with us before returning any goods as we will only refund the basic postage charge). bristolangling.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which bristolangling.com confirms we will issue a replacement.
If you have a product from us which developes a fault but under guarantee with a manufacturer then please contact us in writing (Email) and we will be happy to contact the manufacturer and raise a warranty claim. Please include proof of purchase / original order number and images of the fault, this will enable us to act swiftly and get a response / decision as quick as possible for you.
Any decision made regarding warranty is solely down to the manufacturer / supplier.
When returning goods to us please enclose a completed copy of our Goods Return Form (if you do not include this it will delay any refund etc)
Any return postage/shipping costs once outside the 30 day period to be borne by the customer, no supplier/manufacturer will cover this cost under warranty.
Please make sure that all parcels are well wrapped and secure when being returned as we cannot be held responsible for any items going missing/damaged from poorly wrapped/packaged items.
Note :- Please remove any batteries from products before sending them back as these will not be replaced / included on any possible warranty replacement.
If you have a Question
about faulty or damaged goods would you please email [email protected] and you will get a reply, usually within an hour, ie Monday to Friday.
The staff who deal with web orders do not work at weekends or bank holidays.
If you send an email at the weekend you will receive a reply on Monday.