Terms and Conditions

Bristol Angling Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email [email protected]

Our Contact details:
Bristol Angling Centre
12-16 Doncaster Road, Southmead, Bristol BS10 5PL
Phone: 0117 9500 201
Email: [email protected]

Price Increases
Recently we have received a large number of price increases forced on us by our suppliers, these price increases are due to Coronavirus, Brexit, cost of shipping freight and increases in raw materials.

These price increases have come from all our suppliers in a short space of time, to the extent that we have not got enough time to relabel all our stock at the same time. the price on our website is the correct price, should you receive stock that has a lower price on the label than what you have paid, we can only apologies for this and we are working to correct this situation asap.

Click and Collect
Please place your order on the website, as normal, and then when you get to the Billing Information page just select the Collect in Store option. Your order will be ready to collect within an hour, during a normal working day, Please Note you will NOT receive an email telling you that the order is ready to collect

During the current Lockdown, we are NOT operating a 'Click and Collect' service on Sundays, we WILL be on Monday to Saturday during normal shop hours.

Please bring your order number and the card you used to pay for the goods.

Somebody else can collect the order for you, but they must have a copy of the confirmation email with the order number and the card used to pay for the goods.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following credit cards and Paypal

If you are shopping from outside the UK, we accept all the above Credit and Debit cards, the quickest and safest way to pay is by PayPal

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you have a Question
about your order would you please email [email protected] please do not ring the shop as the staff who despatch the orders work different hours to the shop staff.

Please email any questions to [email protected] and you will get a reply, usually within an hour, ie Monday to Friday.

The staff who deal with web orders do not work at weekends or bank holidays.

If you send an email at the weekend you will receive a reply on Monday.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Privacy Policy
Bristol Angling Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Children, we do not sell products for purchase by children. If you are under 18, you may use www.bristolangling.com only with the help of a parent or guardian.

We have many thousands of satisfied customers all around the world and a lot of them have written to us to say how delighted they are with the products and our customer service. We want to make sure that YOU are added to that list.

Information we Collect and How we Use it

BAC collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.

We do not target ads to you based on sensitive personal data, such as information related to race or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, trade union membership, physical or mental health or condition or sexual life.  Where permitted by law, we do work with health and fitness companies and may show you more relevant ads based on your perceived interest in these topics.

BAC may target ads based on data provided by Advertisers or partners alone or in combination with the data we collect ourselves. Any data used to serve targeted advertisements is de-identified and is not used to personally or directly identify you. We require third parties, including Publishers, to provide notice and obtain appropriate consent, where required by applicable law.

Third Parties on our Website and our Advertisers Website

In order to allow BAC and our Advertisers to reach the best inventory online, we work with third party advertising companies (our “Advertising Partners”) to help us recognize you and serve relevant advertisements to you when you visit a website or online service in their network. We also work with Advertising Partners who help us recognize you across different devices in order to show you relevant advertisements. Our Advertising Partners may collect information about your activities on our website, our Advertisers’ websites, and other websites or online services in their networks. We also work with third party companies to assist us with website analytics such as evaluating the use and operation of our website so that we can continue to enhance the website and our services.

How you can Access or Change Your Personal Information

If you are located in the European Economic Area, you may have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You also have the right to opt out, free of charge, from the processing of your personal information for marketing purposes. 

User's can simply opt out of future communications by emailing [email protected] and entering GDPR in the subject box.

When using sensitive personal information such as Bank details and credit card numbers we use a secure processing server e.g. Worldpay or Paypal

Right of Access, if you wish to know what personal information we hold about you email [email protected] and enter GDPR in the subject box.

Right to Rectification and Data Quality, if any of the personal data we hold is incorrect email [email protected] and enter GDPR in the subject box and we will amend it.

Right to Erasure, if you would like any of your personal information erased, email [email protected] and enter GDPR in the subject box.

Right to Restrict Processing, if you would like your personal data to be restricted, email [email protected] and enter GDPR in the subject box.

Right to Object, if you would like to object to the processing of your personal data, email [email protected] and enter GDPR in the subject box.


We use cookies as part of our online advertising, and use it to show
ads to potential clients around the web. The information that we collect
is non personable and you are free to opt out at anytime though the
following link : http://www.adroll.com/about/privacy


Returns Policy

30 day Returns Guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) .We can only accept the return of opened items if they are faulty. The cost and responsibility of returning these goods to be born by the customer.

Specific rules apply regarding refunds of delivery charges.

When returning goods to us please enclose a completed, printed copy of our Goods Return Form.

Goods Return Form

When contacting us about returns, faulty goods etc, please use email, that way we have an email trail which makes it easier to sort out problems.

Damaged or Faulty Goods

In the event of bristolangling.com sending you a replacement for a damaged, defective or wrong item, you must return the item to bristolangling.com within 14 days of the product being received and all carriage will be paid.(Please check with us before returning any goods as we will only refund the basic postage charge). bristolangling.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which bristolangling.com confirms we will issue a replacement.

If you have a Question
about faulty or damaged goods would you please email [email protected] and you will get a reply, usually within an hour, ie Monday to Friday.

If you have a product from us which is is faulty and it is out of our 30 day guarantee, but under guarantee with a Manufacturer we will happily change it for you but the postage and packaging will be chargable to and from us bristolangling.com. (please note on any exchange/refund you must be able to provide bristolangling.com with proof of purchase ie order number to apply) NOTE :-Please contact us in writing (email) to advise of any potential warranty issue within the 30 day period.

When returning goods to us please enclose a completed, printed copy of our Goods Return Form.

Goods Return Form

When contacting us about returns, damaged goods etc. please use email as that way we have an email trail that makes it easier to sort out problems.

This returns policy does not affect your statutory rights.

© Bristol Angling Centre. All Rights Reserved.